Refund Policy

1. Our Commitment

CopywriterGlobal delivers copy that addresses the agreed project brief. The revision process is structured to resolve gaps. Refunds are available where delivery cannot be achieved through the normal revision process.

2. Circumstances Where Refunds Apply

• We are unable to deliver due to circumstances on our side
• Delivered copy materially fails to address the agreed brief after all included revision rounds
• Client has not submitted a project brief within 30 days and has not arranged an extension

3. Non-Refundable Circumstances

• Client changed the project scope after work began without agreement
• All revision rounds used and copy addresses the documented brief
• Delays caused by client failure to provide required information or feedback
• Client has published, used, or distributed the delivered copy
• Dissatisfaction with creative direction where copy meets the documented brief

4. Request Process

To request a refund, email hello@copywriterglobal.com within 14 days of final delivery. Include your order reference and explanation of the brief mismatch. We will respond within 5 business days.

5. Processing

Approved refunds are returned to the original payment method via Stripe within 5-10 business days.